General Terms of Sale
The sale of products through the portal www.frantoioverna.it is subject to specific regulations and conditions of sale. All products on the site are sold by Frantoio Oleario Verna s.a.s., located at Via Cerchiara, 32 – 66016 Guardiagrele (CH) – VAT: 01952280699.
Recipients
The products available for purchase on Frantoioverna.it are intended solely for final consumers for private purposes and not for any form of commercial, professional, or business activities.
Conclusion of the Contract
The contract for purchasing products is concluded at the moment the order placed by the final consumer is accepted by Frantoioverna.it. This acceptance will be communicated through a specific email to the address provided by the customer. Frantoio Oleario Verna reserves the right not to complete the order if products are unavailable, if there are incomplete or incorrect details, or if it assesses that the buyer does not provide guarantees for completing the payment. By completing the purchase procedure through the Frantoioverna.it portal, the customer fully accepts the Sales Conditions and assumes responsibility for complying with them in all parts, including those relating to privacy information.
Price
The prices of each product on the pages of the site www.frantoioverna.it (from the homepage to internal pages) include VAT but exclude shipping costs. Furthermore, the aforementioned prices do not include any taxes, fees, or additional charges, of an economic or fiscal nature, that may be necessary for shipments to specific countries other than Italy, for which the costs are the exclusive responsibility of the customer.
Payment
Payments for orders made on Frantoioverna.it are accepted via credit cards and bank transfers. For transactions, Frantoioverna.it uses the following payment platforms:
- Stripe
- Bank transfer
Shipping Costs
The following shipping costs are valid for deliveries in Italy and EU Countries. The total shipping cost will be displayed on the cart page before concluding the order.
Delivery
Orders made on Frantoioverna.it are shipped via courier, assuming full availability of the items. Delivery times depend on the courier, and any delays are attributable to the courier and not to Frantoio Oleario Verna. Holidays, Saturdays, and Sundays are excluded from delivery times.
The availability of items on Frantoioverna.it may vary, as they are artisanal products. Even if they are listed as available, it may take 2 to 5 days to prepare them for delivery. If the ordered products are still unavailable, we will inform the customer via email, proposing a new delivery date. In this case, the customer has the option to accept or reject the order and obtain a refund.
For this reason, delivery times vary from 2 to 5 working days. Orders for personalized and reserved products have processing times of 15 to 20 working days. Variations in delivery times may occur during major holidays, such as Christmas and Easter.
If the courier cannot find the recipient at the delivery address, Frantoio Oleario Verna will charge the customer for storage and redelivery costs, unless the products are picked up by the customer at the courier’s warehouse.
In case of any issues or problems related to shipping, the customer can contact our Customer Service at info@frantoioverna.it for assistance in resolving issues as quickly as possible.
Warranties
All purchases made on Frantoioverna.it are subject to the relevant legal provisions regarding warranties, and, where applicable, those of the Consumer Code.
Right of Withdrawal
Considering the nature of the products sold on Frantoioverna.it, in accordance with art. 59 letters c), d), and e) of the Consumer Code, the provisions regarding the exercise of the right of withdrawal do not apply.
Privacy Policy
In compliance with GDPR, Frantoio Oleario Verna is committed to processing all personal data acquired in relation to the contract in accordance with privacy regulations. A specific policy is provided regarding consent.
